Returns & Refunds
At Aspire Beauty, we aim to ensure your complete satisfaction with our products and services. If you are not fully happy with your purchase, please review our Returns & Refunds Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is unused, unopened, and in its original packaging
- The return request is made within 7–14 days of delivery
- The product is in the same condition as delivered
- Proof of purchase (invoice or order number) is provided
Certain products such as personal care items, used cosmetics, opened skincare products, or hygiene-related items cannot be returned due to safety reasons.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or opened beauty products
- Items purchased during sale or promotional offers
- Gift cards or vouchers
- Products damaged due to customer misuse or mishandling
3. Return Process
To initiate a return, please follow these steps:
- Provide your order number and reason for return
- Our support team will review and approve eligible requests
- Ship the product back to our provided return address
- Once the product is inspected, we will update you on the refund status
Customers are responsible for return shipping charges unless the item received was damaged or incorrect.
4. Damaged or Wrong Product Delivery
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Share clear photos or videos of the issue
- We will process a replacement or full refund at no extra cost
5. Refunds
Once your returned product is inspected and approved, your refund will be processed to your:
- Original payment method
- Bank account
- Wallet/Store credit (if applicable)
Refund processing may take 5–7 business days, depending on your payment provider.
6. Cancellation Policy
You may cancel an order before it is shipped.
Once shipped, cancellations are not possible, but you may initiate a return after delivery (if eligible).
Appointments for services must be cancelled at least 24 hours in advance.
Once shipped, cancellations are not possible, but you may initiate a return after delivery (if eligible).
Appointments for services must be cancelled at least 24 hours in advance.
Contact Us
If you have any questions about this Returns & Refunds , You can contact us:
- By email: info@aspirebeauty.com
- By phone: 040-4519-5642
