How We Solved Real-World UX Problems in Our App

User Experience (UX) isn’t just about how pretty an interface looks—it’s about how it feels. It’s about creating flows that are intuitive, interactions that are frictionless, and designs that genuinely serve the user’s needs. When we first launched our app, we were confident in our design. But as real users started interacting with it, patterns emerged—friction points, confusion, and frustration. This blog shares how we identified and solved 3 real-world UX issues that dramatically improved our app’s usability and user satisfaction. Problem 1: Users Struggled to Complete Onboarding The Issue: Analytics revealed that 45% of users were dropping off before completing the onboarding process. Feedback mentioned confusion about what to do next, and some users didn’t even realize they were in onboarding. Our Approach: Result: Problem 2: Users Couldn’t Find Key Features The Issue: Our app had powerful features buried behind menus or icons that weren’t labeled. Users often emailed support asking, “How do I find [feature]?” Our Approach: Result:  Problem 3: Poor Mobile Responsiveness The Issue: While the desktop experience was smooth, the mobile UI had issues: buttons were too close, text overflowed on smaller screens, and some interactions required zooming or scrolling unnecessarily. Our Approach: Result:

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